Returns & Exchanges

We offer a 30-day money-back guarantee on the Hohem iSteady M6 to ensure you are completely satisfied with your professional filming experience. If your gimbal is defective or doesn't meet your expectations, we provide a streamlined return process for all original purchases.

Return Process

• 1.
  Initiate a Request

  Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the iSteady M6, including the tripod, carrying case, and all cables, in its original retail packaging to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.

• 4.
  Quality Inspection and Refund

  Once our technicians verify the device's condition and serial number, your refund or exchange will be processed within 5-7 business days.